ITWorx Re-brands and Revamps Vodafone Egypt Website with an Attractive User Interface, and Develops Self Services Application for Vodafone Customers Accounts’ Management Website Re-branding and Revamp

Customer Profile

Vodafone Egypt is an international consortium with Vodafone Group Plc., the world’s largest mobile communications company, recognized worldwide for its quality of service and product innovation.

The Challenge

Vodafone Egypt needed to re-design the look and feel of its website with an attractive interface that conforms to the corporate standardized global branding identity. Vodafone Egypt needed a partner with a creative team that can design an attractive website which interactively promotes the company’s business. Accordingly, Vodafone selected ITWorx for the job.

The Solution

ITWorx re-designed the look and feel of Vodafone Egypt website through creating an attractive, easy-to-use graphical user interface that reflects Vodafone global brand, new features, and services.

ITWorx team also managed to enhance the usability of revenue-generating website sections and provide integrated billing systems. It is worth mentioning that Vodafone Egypt selected ITWorx twice to re-design its website.

Self-Services

The Challenge

Vodafone Egypt needed to ensure a stable round-the-clock service delivery for its customers. Vodafone needed a partner with thorough understanding of its services. Such partner must deliver an advanced technical solution that helps Vodafone customers to view and manage their accounts without the need to get back to Vodafone customer support.

The Solution

ITWorx delivered Self Services web based application that helps Vodafone customers to view and manage their accounts, through Vodafone Egypt website, without the need to get back to the customer support. Through Self Services application offered by ITWorx, Vodafone customers can register their accounts on Vodafone Egypt website, manage and update their profiles, restore their forgotten passwords, activate Vodafone services, and view and pay their bills online.

The Benefits

  • Attractive and easy-to-use graphical user interface
  • Enhanced usability of revenue-generating sections
  • Integrated billing systems
  • Self-services
    • Profile Management
    • Account Password Restoration
    • Services Activation
    • Interactive Bill Browsing
    • E-Payments

Technologies and Software

  • IBM WebSphere Application Server 6.0
  • IBM Web Sphere Application Developer 6
  • Java J2EE
  • Oracle 9i

Technical Features

  • Profile Management
  • Account Password Restoration
  • Service Activation

Business Benefits

  • Interactive Bill Browsing
  • E-Payment and SIM Services
  • Pre-Paid and Control Services