ITWorx won the development of phase II of the Department of Economic Development DubaiShared Services, UAE. This project continues to leverage the citizen-centric portfolio of solutions, ITWorx Citizen1st. The solution includes implementing an Employee Knowledge Base, Correspondence Tracking System, and Call Center System. The Shared Services provides a single point of contact for all DED employees helping DED to automate several internal services and track cases and documents. The new solution is based on Microsoft Dynamics CRM 4.0.