ITWorx, a global professional services organization, announces today the successful delivery of its customizable ‘visit management’ product to Ottawa Public Health (OPH). With the onset of the flu season, OPH was looking for a reliable and easy-to-use electronic product that would automate the process of booking influenza vaccinations quickly and smoothly. The product would also need to be hassle-free for both citizens and public servants, with an easy learning curve or low infrastructure costs.

Addressing those needs, ITWorx Visit ManagementTM provided OPH with a robust, integrated, and cost-effective bilingual product for handling influenza vaccine campaigns. Residents accessed an online portal, also available via smart phones and tablets, to book an appointment and receive alerts and notifications; while employees, supervisors and system administrators acted through Microsoft Dynamics CRM 2011’s customer relationship management suite to manage all facility, nursing and medical volunteers’ task, walk-in, and crisis management processes.

Visually-informative reports and dashboards, including daily activity reports and a variety of high-level campaign status views, enabled facility managers to efficiently and effectively control the entire cycle from appointment booking to vaccine administration. The system,, was launched to the residents of Ottawa on October 15, 2011.

Delivered to OPH through a strategic partnership with Innovus Corp., ITWorx Visit Management is securely hosted in the cloud (Infrastructure as a Service), which allows for quick, hassle-free and cost effective implementation.

“ITWorx Visit Management is a very useful product for agencies that offer public or private services. It enables the quick and easy management of the full appointment booking cycle, enabling the deliver y of more services faster, with greater efficiency and lower costs. We are proud to have earned the trust of Ottawa Public Health and been part of an initiative to deliver better health care services to a segment of the Canadian population,” stated Houssam Amer, ITWorx VP – North America.

About Ottawa Public Health

In partnership with the people and communities of Ottawa, Ottawa Public Health improves and advocates for health and well-being through prevention, promotion and protection. OPH delivers public health services including health protection, disease and injury prevention, control of communicable diseases, family health services, responding to public health services, and monitoring, analyzing and interpreting public health data.

About Innovus

Innovus was founded in 2006 and has been active in management consulting and Dynamics CRM deployments since then. We are a Certified Partner of Microsoft for Dynamics CRM. Innovus Corp is a consulting services business founded by a seasoned IT and Management Consultant who is a Certified Management Consultant focused on the public and not-for-profit sectors. We are a solution provider and trusted advisor; not just a software re-seller or technology consultant. We have two core service offerings which are linked together: 1) Strategic Business consulting; and, 2) Dynamics CRM deployment for membership-based and public sector organizations. For more information, visit

About ITWorx:ITWorx is a global software professional services organization serving Governments, Educational institutions, Telecommunication operators, Financial Services firms, and Media organizations in North America, Europe, and the Middle East through a myriad of services, including Portals, Business Intelligence, Enterprise Application Integration, Advanced Infrastructure Services, Application Development Outsourcing, Quality Assurance, Security, and Support. For more information,

For more information on ITWorx please contact:Sarah Abdel-Rahman
Marcomm Manager, ITWorx
[email protected]
Tel: +202-2673-6121
Fax: +202-2276-6188