4/6/2010 Cairo, Egypt

ITWorx, a global software professional services organization, and ESRI Northeast Africa (ESRI NeA), the leading GIS professional services provider in the Middle East and Africa, today announced a strategic alliance that will provide cutting-edge services to enhance performance management and citizen services in the EMEA region public sector.


ITWorx engages with government organizations to help them deliver a full range of advanced, automated, and secure citizen-centric services through its ITWorx Citizen1st portfolio. ESRI NeAdelivers fully geo-enabled solutions that serve governmental municipalities and agencies, including land management. Under the new alliance, ITWorx and ESRI NeA will deliver a joint framework that empowers citizens with advanced Geo-Portal Services and Location-Based Services (LBS) through the web and mobile devices. On the business process management (BPM) and customer relationship management (CRM) levels, spatial analysis will help define workflow turnaround time and improve response time with respect to location, as well as identify bottlenecks and areas of improvement with regards to process re-engineering. Civil servants will benefit from the geo-enabled Building Permit that enables surveying and spatial data submission, tracking, and visual monitoring and reporting of urban development progress, as well as field observation.


For performance management, the companies will jointly leverage the ITWorx Government Performance Management (GPM) service offering, which helps governments streamline business processes, enhance collaboration and communication, organize and analyze information, and monitor and improve performance, and ESRI NeA’s GIS services to provide advanced data visualization options for easy interpretation by adding the location dimension to the provided Key Performance Indicators (KPIs) and displaying hotspots that highlight problem areas. Applying the spatial aspect helps government decision-makers take informed decisions quickly and effortlessly.


“ITWorx continuously seeks to offer the latest in technology experiences. Partnering with ESRI NeA will empower our government customers with GIS services that will enable them to access strategic data, in an attractive and easy manner, to make the right decisions at the right time as well as provide their citizens with superior services,” said Ahmed Badr, ITWorx VP of Professional Services.


“Today GIS has become essential in the public sector, with proven success in government municipalities and entities. The driving force behind this new partnership was to encapsulate our GIS services along with ITWorx service offerings to complete the picture and provide comprehensive solutions that meet our customer needs in the government vertical,” stated Sohail El-Abd, ESRI NeA General Manager.