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Providing the most satisfying customer experience is the ultimate competitive edge

ITWORX brings together a wealth of global experience that addresses the critical concerns of different enterprises. We deliver custom and enterprise solutions based on inter-operable platforms. Our solutions are designed from a customer experience perspective. We believe that providing the most satisfying customer experience is the ultimate sustainable competitive edge in any market. We address customers’ pain areas directly with easy-to-use tools and customer-centric features that allow staff to deliver the targeted objectives.

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Analytical models to enrich decision-making

Leveraging big data and other technologies, ITWORX solutions provide real-time analytical data on performances, customer experience, customer behavior and network traffic or other tailored dashboards. Acquiring an overview with accurate matrices enables management to spot pain areas for immediate action, capitalize on the strengths and track performance. It empowers executives with all the information they may need to make sound decisions, in addition to foreseeing future changes.

Deploy personalized mobile solutions

Smartphones became our gateway to the world. We rely on them to get answers, information, entertainment and socialization, in addition to conducting business. By providing employees with the right tools, you will be able to keep them aligned and informed around the clock. You will also increase their efficiency by giving them access to the needed business knowledge and processes on-the-go.

Leverage Research and Development

To cultivate breakthroughs that make new, innovative and time saving solutions, companies need to leverage R&D. They need to operate on versatile and powerful platforms technologies that facilitate cross-functional collaboration, enable high adaptability, and foster innovation. Today organizations are increasingly relying upon strategic outsourcing of technology that not only encompasses the development and maintenance of IT applications, but also capitalizes upon business opportunities to improve competitiveness.

ITWORX Portal Opens the Door for Access to Egyptian Ministry of Foreign Affairs Services

The Egyptian Ministry of Foreign Affairs (MFA) needed a professional, standards-based Web portal that each of their embassies, consulates, and delegates could leverage to improve productivity, provide better employee and public services, and present a consistent image of Egypt worldwide. As a Microsoft Gold Certified Partner, ITWORX was selected to develop the MFA portal and propose the appropriate infrastructure for a scalable and secure portal solution that could be easily implemented within all Egyptian embassies and consulates worldwide to provide a consistent Web image and better access to services.

Explore in Depth

Nile River, Cairo, Egypt