Corporate OS closes the
customer experience gap

Corporate OS is an integrated customer experience solution suite that solves the biggest problems CX professionals face every day. Built on top of Sitecore, the industry’s leader in Digital Experience Platforms, Corporate OS offers a multi-faceted and enterprise-wide digital transformation solution that blends customer experience with integrated solutions for customer self-service, employee experience and learning and organizational readiness.

Obstacles in customer experience

Customer experience is the sum of all interactions a customer has with a brand. In recent years, it has become the most important differentiator a company has due to fierce competition, the digital revolution, and the connected social world in which we live. It is now easier than ever to find an alternative, voice a complaint on social media, or take your business elsewhere. According to a customer experience study on a panel of 2000 CX professionals from around the world, the following factors are the biggest obstacles to achieving their CX goals:

  • Long wait and response times
  • Lack of employee knowledge and training
  • Insufficient employee understanding of customer needs
  • Departments not working together
  • Lack of clear organizational strategy

How can Corporate OS help?

Explore an area below to learn more about integrated customer experience

Customer experience

Customer self service

Employee experience

Knowledge and training

Strategy management

IT operational efficiency

Ready for integrated customer experience?

Connect with us today to learn how Corporate OS can digitally transform your enterprise and improve customer experience.

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