Dalia currently serves as ITWorx’s Operational Excellence Director. Prior to joining ITWorx in October 1999, she worked as a Software Engineer in the Information Decision Support Centre (IDSC), Egyptian Cabinet of Ministers and in several USAID projects. Throughout her 26-year journey in the Software Development industry, Dalia has built extensive expertise in the quality management and process improvement areas.

Dalia’s current role is focusing on various Operational Excellence aspects including organization reporting, process improvement, internal audits, and maintaining external quality certifications, such as CMMi, ISO and UTC Supplier Gold. She is also responsible for fostering an ongoing ‘improvement culture’ at ITWorx while following several quality frameworks to streamline the whole value chain across the organization.

Dalia holds a Bachelors in Computer Science and a minor in Business Administration from the American University in Cairo (1993) and a Masters of Business Administration from Maastricht School of Management MSM (Netherlands, 1995).