Ali Bin Ali Technology Solutions (ABATS), together with Microsoft Qatar and ITWorx, introduced Citizen1^st, the Citizen Service Platform for the government sector, today at the Four Seasons Hotel in Doha. Citizen1^st is a multilingual, scalable, and robust platform that accelerates the e-transformation of local, regional, and national governments in the EMEA region.

Putting people at the heart of the e-transformation, Citizen1^st helps create efficient government internal portals that increase the productivity of civil servants and citizen portals that empower citizens with world-class e-services and superior customer service, ultimately establishing an e-services-based community and promoting transparency, compliance and insight.

Being a Microsoft Gold Partner, ABATS teamed up with ITWorx and Microsoft Qatar to introduce this service to the government sector in Qatar.

Mr. Mohammad Nayel, ABATS General Manager, said: “As part of the Ali Bin Ali Group, ABATS have a strong understanding of the needs of Qatar and what the government sector requires to reach its goals. ABATS is more than ready and empowered to take on these challenges now. Through the partnership with Microsoft and ITWorx, we plan to be a catalyst in the technology transformation of the public sector in Qatar.”

Mr. Mohammad Hammoudi, Country Manager, Microsoft QSTP (Qatar Science & Technology Park), said: “We are honored to have participated with Ali Bin Ali and ITWorx for this event. It gave us an excellent opportunity to raise awareness about cloud computing and how it will benefit the businesses and citizens of Qatar in conjunction with our partners.”

Based on Microsoft Citizen Service Platform (CSP) and CRM-enabled e-services, Citizen1^st offers a range of ready-made and customizable solution areas that adapt to the specific IT and budget needs of governments of different sizes such as case management, advanced documents and records management, business process management, and performance management, as well as citizen-centric e-services such as e-permits, e-licensing, e-taxation, and e-payment, multi-channel support, and a CRM-based appointment system. Citizen1st comes with Arabic support to satisfy the pressing e-transformation visions of the Arabic-speaking countries in the MEA region, and is empowered with a plethora of state-of-the-art geo-enabled services.

“Having extensively delivered ready-made and custom-developed public sector solutions, we combined our knowledge of government-specific business needs along with our proficiency in Microsoft technologies to create Citizen1^st,” said Ahmed Badr, ITWorx GM – Government Solutions. “Based on a citizen-centric strategy, Citizen1^st provides superior e-services and automated processes, allowing government officials and citizens to interact more transparently while building trust and engagement.”