ITWORX has engaged in successful CRM implementations that span various industries from government to financial services. Built on Microsoft Dynamics CRM (and xRM), all ITWORX ready-made and custom-built solutions integrate smoothly with existing applications, offer a variety of features and functionalities, and have translated for our customers into better customer service, increased efficiency, and enhanced collaboration.


  • Derive Actionable Business Intelligence
  • Create a 360-degree view of stakeholder relationships

  • Reduce Manual Tasks and Common Workflows
  • Automate common business processes

  • Deliver a Consistent Customer Experience
  • Streamline customer interactions

  • Respond to Cases Quickly and Precisely
  • Flexibly manage cases across channels

  • Make Better Business and Strategy Decisions
  • Measure and report on key metrics

  • Shorten the Adoption Cycle
  • Save time and effort using easy-to-use features and familiar user interface (Web and Outlook)

  • Accelerate RoI in Face of Evolving Business Challenges
  • Reduce costs through a customizable, adaptable and scalable platform


  • Dialog-based Workflows and Request Management (e-Services and Employee Self Services)
  • On-demand, on-premise, or hybrid deployments
  • Service Scheduling
  • Social CRM
  • SharePoint Integration (Document Management)
  • Dashboards and KPIs
  • Native Outlook Integration
  • Inline Charting

ITWORX Services

  • Customizing out-of-the-box modules and extending CRM with new modules
  • Building e-services and call centers over CRM
  • Creating custom reports and defining KPIs and goal metrics
  • Upgrading CRM from earlier versions
  • Migrating from existing CRM systems (e.g. Siebel and Oracle CRM)to Microsoft Dynamics CRM
  • Integrating with existing systems such as, but not limited to, different HR and financial systems, portals, and Intranets