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Jeddah Municipality Realizes Remarkable Performance Improvement with ITWORX Correspondence Tracking System (CTS)

Leading the charge to sustainable development, Jeddah Municipality is undertaking strategic initiatives to e-transform its internal processes and operations in a quest for greater productivity and better services for its citizens. As part of this endeavor, ITWORX custom-developed the Correspondence Tracking System (CTS), a web-based process monitoring application for tracking governmental transactions, and integrated it with its Microsoft-based e-services platform. The result? Average executed transactions per day multiplied leading to a significant rise in the number of daily submitted requests and increased credibility of the Municipality’s operations and performance.

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Jaddah, KSA By Jeddah Images (Jeddah Images) [CC BY-SA 4.0], via Wikimedia Commons

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Leading the charge to sustainable development, Jeddah Municipality is undertaking strategic initiatives to e-transform its internal processes and operations in a quest for greater productivity and better services for its citizens. As part of this endeavor, ITWORX custom-developed the Correspondence Tracking System (CTS), a web-based process monitoring application for tracking governmental transactions, and integrated it with its Microsoft-based e-services platform. The result? Average executed transactions per day multiplied leading to a significant rise in the number of daily submitted requests and increased credibility of the Municipality’s operations and performance.

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