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Successfully Meeting a Tight Deadline: Delivering Full End-to-End Testing for Zain-Iraq’s New Business Support Systems

When Zain-Iraq recently replaced their Business Support Systems (BSS) with new Huawei solutions, they needed complete end-to-end User Acceptance Testing (UAT) of the customer care and billing system (Huawei NGBSS).
Some work had already been done, and time was now of the essence. The Ericsson project team therefore, looked for a highly professional partner, experienced in the Telecoms industry, to perform the testing, and to lead the handover to various business departments.
ITWORX was selected. We not only achieved the timeline, we also delivered a smooth transition and a superior testing service – one that got business users involved and familiarized with the new systems. The result fully met – and even exceeded – Ericsson and Zain-Iraq’s expectations.

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When Zain-Iraq recently replaced their Business Support Systems (BSS) with new Huawei solutions, they needed complete end-to-end User Acceptance Testing (UAT) of the customer care and billing system (Huawei NGBSS). Some work had already been done, and time was now of the essence. The Ericsson project team therefore, looked for a highly professional partner, experienced in the Telecoms industry, to perform the testing, and to lead the handover to various business departments. ITWORX was selected. We not only achieved the timeline, we also delivered a smooth transition and a superior testing service – one that got business users involved and familiarized with the new systems. The result fully met – and even exceeded – Ericsson and Zain-Iraq’s expectations.

Bakcell recently replaced their old Business Support Systems (BSS) with new Huawei Systems. They needed to adopt an End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System (Huawei NGBSS).Bakcell sought to partner with a highly professional and experienced arm in the Telecoms industry to perform this testing and lead the handover to different business departments. Consequently, ITWORX was selected to lead this smooth transition. We delivered a superior testing service and got the business users involved and familiarized with the new systems through UAT activities, which meets—and exceeds—Bakcell expectations.

Since January 2004, ITWorx has been the MEA industry leading technical support provider to developers on Microsoft platforms and technologies. The outstanding service quality has led Microsoft to entrust ITWorx with more vital global and local support services for consumers and partners through the Developer Support Center (DSC). ITWorx managed to deliver high value, cost effective, fast, and reliable technical, presales assistance, and development support. The results? Impressive customer satisfaction rates; growing from 58.3% in 2006 to 83% in the first quarter of 2007, as per Microsoft satisfaction surveys.