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ITWORX Helps Bahrain’s Venture Capital Bank Transform Customer Engagement and Optimize Internal Performance

By transforming data stored in spreadsheets into a unified Customer Relationship Management (CRM) system, Venture Capital Bank can focus on driving its performance, rather than its processes. The CRM delivers improved visibility, control and management reporting as well as higher accuracy and productivity. Employees are freed of updating spreadsheets and can work on developing the investment opportunities that build growth for their customers and for the projects in which they invest.

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Manama, Bahrain By Shane T. McCoy [Public domain], via Wikimedia Commons

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By transforming data stored in spreadsheets into a unified Customer Relationship Management (CRM) system, Venture Capital Bank can focus on driving its performance, rather than its processes. The CRM delivers improved visibility, control and management reporting as well as higher accuracy and productivity. Employees are freed of updating spreadsheets and can work on developing the investment opportunities that build growth for their customers and for the projects in which they invest.

The Department of Economic Development (DED) in Dubai commissioned ITWORX to effect a dramatic transformation in the delivery of services. ITWORX implemented an online Appointment Management System and a Customer Relationship Management (CRM) solution, in addition to enhancements to the existing portal which make the user experience more interactive. The result is faster access to services for all users, as well as improved information sharing leading to greater efficiency and employee satisfaction within DED.