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crm

ITWORX has engaged in successful CRM implementations that span various industries from government to financial services. Built on Microsoft Dynamics CRM (and xRM), all ITWORX ready-made and custom-built solutions integrate smoothly with existing applications, offer a variety of features and functionalities, and have translated for our customers into better customer service, increased efficiency, and enhanced collaboration.

Engaging in successful CRM implementations that span various industries from government to financial services. Built on Microsoft Dynamics CRM (and xRM)

Benefitscrm

  • Derive Actionable Business Intelligence
    Create a 360-degree view of stakeholder relationships
  • Reduce Manual Tasks and Common Workflows
    Automate common business processes
  • Deliver a Consistent Customer Experience
    Streamline customer interactions
  • Respond to Cases Quickly and Precisely
    Flexibly manage cases across channels
  • Make Better Business and Strategy Decisions
    Measure and report on key metrics
  • Shorten the Adoption Cycle
    Save time and effort using easy-to-use features and familiar user interface (Web and Outlook)
  • Accelerate RoI in Face of Evolving Business Challenges
    Reduce costs through a customizable, adaptable and scalable platform

Features

  • Dialog-based Workflows and Request Management (e-Services and Employee Self Services)
  • On-demand, on-premise, or hybrid deployments
  • Service Scheduling
  • Social CRM
  • SharePoint Integration (Document Management)
  • Dashboards and KPIs
  • Native Outlook Integration
  • Inline Charting

ITWORX Services

  • Customizing out-of-the-box modules and extending CRM with new modules
  • Building e-services and call centers over CRM
  • Creating custom reports and defining KPIs and goal metrics
  • Upgrading CRM from earlier versions
  • Migrating from existing CRM systems (e.g., Siebel and Oracle CRM) to Microsoft Dynamics CRM
  • Integrating with existing systems such as, but not limited to, different HR and financial systems, portals, and Intranets

ITWORX Helps Bahrain’s Venture Capital Bank Transform Customer Engagement and Optimize Internal Performance

By transforming data stored in spreadsheets into a unified Customer Relationship Management (CRM) system, Venture Capital Bank can focus on driving its performance, rather than its processes. The CRM delivers improved visibility, control and management reporting as well as higher accuracy and productivity. Employees are freed of updating spreadsheets and can work on developing the investment opportunities that build growth for their customers and for the projects in which they invest.

Explore in Depth

Manama, Bahrain By Shane T. McCoy [Public domain], via Wikimedia Commons