ITWORX visit management system Offering, Q-Less, efficiently automates key customer service areas of appointment booking, and queue and floor management. It also automates task assignment, service fulfillment and improvement, as well as customer relationship management (CRM). Q-Less allows you to run shorter service delivery times, optimize business procedures, reduce the number of customer complains, utilize alternative advertising channels, and have repeated customer visit. This will eventually allow businesses to save operational costs and create new revenue streams. Q-Less is based on Microsoft Dynamics CRM technology and can be customized to meet the unique requirements of business with the ability to add new functions and features.
At their own convenience, customers can book an appointment through the website or mobile app. They can choose the nearest business branch, the required service type, and the preferred service date and time. On arrival, they get served almost immediately, with no time wasted by waiting for their turn to get the service. Customers will no longer need to stand in long queue and halt their daily errands.
Having an organized service increases employees’ efficiency by scheduling a time slot for every customer. Appointment scheduling allows the visits to be distributed across time according to the service centers’ capacity, which create an orderly environment for employees to excel and eliminate inconvenient busy waiting areas or long queues.
Q-Less provides detailed reports and analysis on employee performance and utilization, number of customer visits, number of online booking versus walk-in customers, highest and lowest in demand services, average waiting time per services and others. The availability of intuitive dashboards, historical and ad hoc reports and analysis allows early detection of trouble areas and allows decision makers to improve customer service practices. Employees are able to prepare for future tasks, predict load, and respond better to delays and crisis. No more random ups and downs, predictable load allow employees to be prepared beforehand and manage bottlenecks better, making operations more streamlined and efficient.