Your search returned 42 result(s).

  • Bakcell
    ITWORX helps Bakcell make a smooth transformation to their Business Support Systems (BSS)

    Bakcell recently replaced their old Business Support Systems (BSS) with new Huawei Systems. They needed to adopt an End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System (Huawei NGBSS). Bakcell sought to partner with a highly professional and experienced arm in the Telecoms industry to perform this testing and lead the handover to different business departments. Consequently, ITWORX was selected to lead this smooth transition. We delivered a superior testing service and got the business users involved and familiarized with the new systems through UAT activities, which meets—and exceeds—Bakcell expectations.


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  • ITWORX Delivers Vodafone Egypt its Sales ScoreCard Application

    ITWORX implemented Vodafone Sales Scorecard, a web-based application that extracts data from the Point of Sale (POS) data warehouse overnight and integrates it within several daily and monthly analytical reports.


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  • ITWORX Delivers Vodafone live! to Put Innovative Services in the Palm of Vodafone Egypt Customer Hands

    To keep pace with the global Vodafone live! initiative, Vodafone Egypt needed to establish its own Arabized offering to provide users with the same innovative services on their handsets while meeting the global Vodafone live! guidelines. ITWORX successfully customized and deployed Vodafone live!, an integrated package of services including mail, calendar, instant messaging, multimedia downloads, multimedia messaging, worldwide news access, search capabilities and customization for all major mobile handsets. In this massive project ITWORX leveraged its expertise in Vignette, Bea, and Oracle technologies.


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  • ITWORX Boosts Vodafone live! with Dexterous Application Support

    Vodafone Egypt needed a partner with thorough understanding of the Vodafone live! application and system infrastructure in order to provide timely technical support. ITWORX provided round-the-clock technical support for Vodafone Egypt application support team. Using an incident tracking tool, ITWORX solution tracks and categorizes submitted problems. With multi-tier support levels and stable services, Vodafone live! customers enjoyed their experience as they knew that any malfunction is addressed to perfection. With customer satisfaction and buy-in, Vodafone Egypt profits are soaring.


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  • UTC
    ITWORX Creates a Unified Website Management Environment for UTC Fire and Security

    In six months, UTC Fire & Security needed to establish a new dynamic and scalable environment to be a single access point for all its subsidiaries websites. Newly created websites should be homogeneous to reflect a unified global message. Administrators should be capable of easily creating and publishing websites. ITWORX developed a Unified Website Management Environment using Vignette 6. The solution centralizes disparate websites, enables dynamic creation and updates of multilingual content without the need for further development.


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  • UTC
    ITWORX Develops the Application Availability Assurance Service to Ensure Ultimate Support of UTC e- Business Platform

    UTC is one of the world's leading high-tech companies. UTC corporate headquarters has made multi-million dollar strategic investments in ebusiness applications which have produced a valuable technology platform consisting of dozens of key systems and hundreds of applications. UTC needed a service and support structure to ensure the high availability of its business-critical systems and applications. ITWORX proactively delivered the Application Availability Assurance (AAA) support service designed to protect UTC technology platform investments, assure their availability, and extend their useful lifetime.


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  • UTC
    ITWORX Builds UTC a Self Sufficing Inter-Company Loan System

    United Technologies Corporation (UTC) is one of the world's leading high-tech companies with a long history of pioneering innovation in aerospace, aviation, helicopter design, climate control, elevator design and hydrogen fuel cells. UTC wanted to establish its own borrowing workflow system between its subsidiaries to track extra funds and reduce expenses and transactions time consumed when loans are processed through banks. ITWORX developed the Inter-Company Loan workflow system to facilitate loaning and funding procedures among UTC subsidiaries; without resorting to banks.


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  • UTC
    ITWORX Integrates and Delivers a Giant Corporate Portal for UTC to Better Communicate with its Business Units

    UTC has a large number of subsidiary Intranet sites, and a number of distinct Plumtree installations that needed to be connected while placing a framework that facilitates the development of new, integrated, and collaborative communities. ITWORX developed myUTC, a giant “one-stop shop” portal that provides employees, selected partners and suppliers with a customizable set of applications and functions as well as a wide range of business automation systems. ITWORX enhanced UTC existing technological infrastructure to support 150,000 users worldwide.


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  • Microsoft
    ITWORX Creates a Dynamic Content Management Portal for Pratt & Whitney Using Vignette 7

    Pratt & Whitney had individual websites to market their products and services. The company needed to stop the autonomous content management and have a one-stop-shop informational portal that communicates one consistent image globally. ITWORX developed the Pratt & Whitney Website Management Solution, a scalable Web portal where content is dynamically managed. Using Vignette 7 and the advanced Dynamic Site capabilities, ITWORX enabled easy administration for the portal that helped in creating a uniform web presence for its worldwide customer-base and visitors.


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  • Microsoft
    ITWORX, a Trusted Development Arm for Microsoft Learning Gateway

    As a trusted ISV for Microsoft Corporation and Microsoft EMEA, ITWORX has been chosen by Microsoft as a development partner for Microsoft Learning Gateway (MLG). ITWORX history with MLG goes back to updating MLG 2003 and developing MLG 2005, and culminates in contributing in the development of the new generation of MLG; the MLG Refresh 2007 for MOSS (Microsoft Office SharePoint Server) 2007.


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  • MOI_egypt
    ITWORX Builds the Egyptian Investment Portal to Connect Egypt to a World of Investment Opportunities

    The MOI faced challenges in accurately and efficiently presenting information to investors worldwide. The MOI needed a Web portal solution to demonstrate its transparency and credibility in order to provide investors with key information about the investment sector in Egypt. A Microsoft Gold Certified Partner, ITWORX successfully developed, tested, and deployed the Egyptian Investment Portal (EIP) in less than four weeks – an unprecedented turn around for a project of this scope.


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  • ITWORX Portal Opens the Door for Access to Egyptian Ministry of Foreign Affairs Services

    The Egyptian Ministry of Foreign Affairs (MFA) needed a professional, standards-based Web portal that each of their embassies, consulates, and delegates could leverage to improve productivity, provide better employee and public services, and present a consistent image of Egypt worldwide. As a Microsoft Gold Certified Partner, ITWORX was selected to develop the MFA portal and propose the appropriate infrastructure for a scalable and secure portal solution that could be easily implemented within all Egyptian embassies and consulates worldwide to provide a consistent Web image and better access to services.


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  • Microsoft
    ITWORX Provides Premium Microsoft Support Services in Egypt and MEA

    Since January 2004, ITWORX has been the MEA industry leading technical support provider to developers on Microsoft platforms and technologies. The outstanding service quality has led Microsoft to entrust ITWORX with more vital global and local support services for consumers and partners through the Developer Support Center (DSC). ITWORX managed to deliver high value, cost effective, fast, and reliable technical, presales assistance, and development support. The results? Impressive customer satisfaction rates; growing from 58.3% in 2006 to 83% in the first quarter of 2007, as per Microsoft satisfaction surveys.


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  • Microsoft
    ITWORX Drives Microsoft LNM into Globalization with an Upgraded and Localized French Version

    Microsoft France needed a localized version of Microsoft Learning Network Manager (LNM) that qualifies them to win a bid against a worldwide leading provider of open-source software. The solution delivered by ITWORX was an upgraded French LNM that gives end-users a new set of features tailored to the French education process. The introduced features were “Roaming Profile”, “Lab Printer Management” and “Teachers Access to Lab Managers”. The results? Not only a rich and feature-loaded localized version, but also a globalized LNM that works for different languages and cultures worldwide


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  • ITWORX Develops the Arabic e- Content Portal, Winner of the Early Microsoft Office 2007 Award

    The Arabic e-Content portal, www.fekr-rama.com, is another success story added to ITWORX portfolio of e-government projects. Built on MOSS 2007, the portal is a turning point for the Arabic-speaking population worldwide. The Arabic e-Content portal is part of MCIT vision of digitize content. It plays a pivotal role in preserving and continuously increasing the Arabic wealth of culture, literature, and heritage. Researchers, scholars, students, and interested readers can access and download a vast treasure trove of books and manuscripts at 60% of the regular hardcopy cost.


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  • Execution
    ITWORX and Execution Limited Stream Stock Market Information for Ultimate Client Service

    Customers of today’s live trading environment demand top notch services. Execution Ltd takes key technology initiatives and assigns the bulk of work to ITWORX, their long-term co-development partner. The results? Revolutionized X-Stream; a software and services solution, based on Microsoft Dynamics CRM, a Windows Smart Client in the front office that provides sales traders and research analysts with a unique insight into their client relationships; and a BI Portal for senior management that provides a comprehensive way to visualize and better understand the commission, effort, and profitability of the entire business.


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  • du, the Telco Off to a Flying Start

    When the UAE second telecommunications operator, du, decided to roll out a 055 number booking campaign across the Emirates, ITWORX, Egypt's largest professional software services firm, was asked to develop its web registration and booking system. The results? Instant market penetration and a highly impressed user base of half a million future customers. For du NBA innovation and unmatched customer satisfaction, ITWORX was awarded the 2007 Worldwide Microsoft Custom Development Solutions Partner of the Year, Web Development.


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  • ITWORX Helps Vodafone in Rebranding their Website and Enhancing User Experience

    A new subsidiary of Vodafone, Vodafone Egypt needed to revamp its old website in order to conform to Vodafone global branding guidelines and rules. ITWORX launched a full transformation of their website with redesigning and re-architecting of user experience scenarios. Leveraging the existing technological infrastructure, ITWORX implemented Vodafone Egypt website with new look and feel, features, and communication channels to enrich the new website contents. The results? Better user experience, increased website hits, improved global ranking, and more revenue.


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  • Venture Capital Bank
    ITWorx Helps Bahrain’s Venture Capital Bank Transform Customer Engagement and Optimize Internal Performance

    By transforming data stored in spreadsheets into a unified Customer Relationship Management (CRM) system, Venture Capital Bank can focus on driving its performance, rather than its processes. The CRM delivers improved visibility, control and management reporting as well as higher accuracy and productivity. Employees are freed of updating spreadsheets and can work on developing the investment opportunities that build growth for their customers and for the projects in which they invest.


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  • UTC
    ITWORX Delivers UTC Data Management System to Create Structured Supplier Intelligence and Spend Visibility

    When the 42nd largest US Corporation seeks spend visibility across all its worldwide business units, one of the most crucial steps is to have a supplier intelligence system in place. ITWORX implemented UTC Data Management System; a robust, automated ETL solution that unifies the format of spend data files from different source systems across UTC business units; enriches and classifies the data of suppliers and commodities; and then represents output KPIs on an advanced dashboard for spend monitoring and control. The results? Enterprise agility, cost control, and higher profitability.


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  • UTC
    ITWORX Helps UTC Achieve Huge Corporate-Wide Supplier Savings

    When a global player with multiple suppliers needs efficient consolidation of data and timely reporting, only the first best solution can be enough. UTC commissioned ITWORX to create a unique Supplier Intelligence system. ITWORX developed PrISM, (Product Information and Spend Management) system. PrISM boosts the process of data extraction, validation, and loading, as well as information processing and reporting. Powerful multidimensional and data analysis reports positively impact decision making, enabling UTC to realize complete ROI in the first year.


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  • Jeddah_municipality_ksa
    Jeddah Municipality Realizes Remarkable Performance Improvement with ITWORX Correspondence Tracking System (CTS)

    Leading the charge to sustainable development, Jeddah Municipality is undertaking strategic initiatives to e-transform its internal processes and operations in a quest for greater productivity and better services for its citizens. As part of this endeavor, ITWORX custom-developed the Correspondence Tracking System (CTS), a web-based process monitoring application for tracking governmental transactions, and integrated it with its Microsoft-based e-services platform. The result? Average executed transactions per day multiplied leading to a significant rise in the number of daily submitted requests and increased credibility of the Municipality’s operations and performance.


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  • MOL KSA
    ITWORX Works with Saudi Ministry of Labour to Transform Service Delivery and Productivity

    As part of its strategic vision, the Saudi Ministry of Labour (MoL) embarked upon the transformation of its service delivery, becoming the first ministry in the Kingdom to provide e-services over the Yesser Government Service Bus (GSB). The Ministry’s e-services were integrated into the existing public portal to provide citizens and businesses with fast access to information and services. An employee Intranet was designed to connect all 38 local MoL offices with a single back-end e-service system as well as the GSB. With such advanced integration, collaboration and information-sharing between MoL departments and other governmental institutions was promoted, in addition to increased productivity and cost savings.


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  • Ottawa
    ITWORX Simplifies Flu Shot Scheduling for City of Ottawa

    With the onset of the flu season, ITWORX provided Ottawa Public Health (OPH) with its proprietary and secure ‘Visit Management’ software to seamlessly automate influenza vaccination appointment reservations. The web‐based software enabled OPH to provide the influenza vaccine to numerous residents at multiple locations through an online self‐scheduling feature, and resulted in shorter queues at OPH flu vaccination clinics.


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  • UTC
    ITWORX Migrates Hamilton Sundstrand Website to Vignette 7 Boosting Information and Spare Parts Management

    ITWORX introduced easy-to-use procedures to manage a vast inventory of information and spare parts for Hamilton Sundstrand, one of the world’s largest suppliers of aerospace and industrial products. Leveraging Vignette 7 content management capabilities, ITWORX redesigned the company’s website, incorporated new features, and purged redundant records of spare parts. ITWORX completed the migration project ahead of time; helping Hamilton Sundstrand to strategically leverage their online customer channel and their ongoing solution support.


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  • GAFI
    ITWORX Creates the Mortgage Finance Authorities Web Portal Once More Boosting the Egyptian Investment

    The Egyptian Mortgage Finance Authority (EMFA) needed a portal solution that automates its business services, and promotes investing in the mortgage finance sector in Egypt. ITWORX, Microsoft Gold Certified Partner, was the perfect fit to fulfill EMFA needs using Microsoft technologies. In a strategic project, ITWORX created the EMFA Web portal, a dynamic content-based solution that automates the EMFA services, acts as a centralized information repository, and connects mortgage finance communities.


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  • Egyptian LNG
    ITWORX Opens Channels for ELNG to Win New Business and Gain Employees Loyalty

    Egyptian Liquefied Natural Gas NG Company SAE (ELNG) is a leader producer and exporter of liquefied natural gas to the world. ELNG needed to make public its policies and processes for production quality and methodologies, plants’ capacities, different projects, and career opportunities. ELNG also needed to create its own Intranet to connect all its employees and centralize business information in one meeting place. ELNG selected ITWORX to develop its new Web portal and create its corporate portal based on specific requirements and needs.


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  • Egypt EOS
    ITWORX Helps the Egyptian Organization for Standardization and Quality to Manage their E-Services and Web Content

    Aligning with Egypt e-government initiative, ITWORX helped the Egyptian Organization for Standardization and Quality (EOS) to re-create their presence in Egypt and worldwide. ITWORX , Microsoft Gold Certified Partner, delivered EOS, a portal that automates services requested by citizens; enabling secure e-payment options. With an attractive, easily managed, and bilingual portal, EOS can publish and update the Egyptian industry standards, while generating reports that help management to monitor portal performance and Web hits.


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  • Helping SMEs Gain Ground in Dubai to Boost Economic Growth

    The Department of Economic Development (DED) in Dubai commissioned ITWORX to fulfil the requirements of the Dubai SME 100 initiative through an informative and attractive Internet portal that attracts the attention of investors and lists Dubai’s top 100 performing small to medium enterprises (SMEs).


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  • ITWORX Integrates du Front-End and Back-End, an SOA Investment Right in Place

    du needed a flexible and reliant partner to create a scalable SOA infrastructure that integrates front-end with the company’s backend infrastructure. ITWORX designed and developed the integration layer that acts as a mediator that binds the back-end systems, databases, and platforms (such as TIBCO) with the business applications, exchanged events, and customer facing Web portals and portlets. The results? A scalable infrastructure that enhanced du organizational flexibility and created agility in du capability to offer new services to consumers with reduced development time and cost.


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  • du, the Cutting Edge Self-Care Web Portal

    Competing against time, du needed a consumer self-care portal that would help it beat other players in the market. ITWORX used its extensive knowledge in BEA and TIBCO technologies to develop a completely secured, bilingual consumer self-care portal that offers customers with account management capabilities for a variety of e-services. The results? du gained a competitive advantage in the UAE marketplace with a professional, easy-to-use self-service portal. With the ability to continuously add and integrate new services to the portal, du self-care portal increasingly attracts nationwide consumers.


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  • ITWORX Verifies Business Intelligence Potentials and Develops Chubb Spend Visibility Solution

    Chubb needed to consolidate and centralize the spend data of its offices, sites, and locations across the world. In a single repository, they wanted to store and analyze their data to produce actual and meaningful reports that act as corporate drivers for improvement and solid grounds for effective decision making. ITWORX successfully developed Chubb Spend Data Warehouse, a spend visibility solution that automates the loading, mapping, and consolidation of data and provides advanced multidimensional analysis, enabling Chubb to know where their money goes and thus opening the doors for outshining competition.


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  • client_ministry_organizational_development_egypt
    ITWORX Mobilizes its SOA Expertise to Fulfill the Egyptian Government Quest for Highly Accessible E-Services for Citizens

    Bawaba, the Egyptian government’s portal, provides citizens with online service. The government needed to increase customer accessibility to these services via multiple channels such as SMS, post offices, call centers, and automated kiosks. ITWORX built the architecture that connects these channels and delivered the Bawaba Services Channel Interface (BSCI), an SOA solution that acts as a mediator, handling requests for government services by the different communication channels and forwarding them to the Bawaba while maintaining the highest levels of security, control, and performance.


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  • UTC
    ITWORX Helps UTC to Build their Purchasing Data Warehouse

    UTC is one of the leading high-tech companies worldwide. UTC wanted to leverage its consolidated data by building a data warehouse on top of their IBM solution to prepare the required tools to needed to analyze spend, ensure compliance to corporate deals, and follow up on contract implementation. ITWORX worked with UTC to develop the data warehouse models and deliver the needed reporting requirements. ITWORX developed the extraction, transformation & loading (ETL) tools needed to validate, transform, and load the data into SAP BW automatically.


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  • Standish Mellon
    ITWORX Re-engineers Standish Mellon Legacy Code in a Successful Offshore Development Model

    Standish Mellon Asset Management is a leading USA company in investment management services that serves sophisticated fixed income investors. Standish Mellon needed to re-engineer its legacy system that goes back to 20 years to meet market challenges, surpass competition, and improve system performance. ITWORX assessed the complex system code and, based on specific customer requirements, restructured it into a set of reusable components that are manageable based upon ILE concepts, paving the way to many later successful projects.


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  • RiskClick
    ITWORX Becomes a Seamless Custom-Development Arm to Riskclick

    In the Insurance industry, Riskclick is software company that focuses exclusively on underwriting profitability and modernizing the way insurance brokers service customers and market risks. Riskclick needed a trusted partner to design, develop, and implement a set of features that would enhance its insurance solutions and automate its processes to win ultimate customer satisfaction. ITWORX built a long-term relationship with Riskclick after successfully delivering them advanced Web services and features, including workflow engine, thin client, and notification features, as well as infrastructure scalability.


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  • Egypt Post
    ITWORX Empowers Egypt Post with an Arabic Intranet Portal Boosting Employee and Organization Performance

    A part of the e-government initiative, Egypt Post needed to establish its own Intranet to empower employees with collaboration functionalities, operational efficiency, and exposure to IT environment. ITWORX, Microsof tGold Certified Partner, developed the Egypt Post Intranet portal as well as the Postal Information System (PIS) solution. Together, the portal and the PIS improved information dissemination within Egypt Post, increased internal collaboration, generated analytical reports, and enhanced the overall organization performance.


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  • Egypt Post
    ITWORX Creates Egypt Post Financial System Covering another Critical E-Government Service

    A part of the e-government initiative, Egypt Post needed to automate all the financial service it offered to citizens and enterprises. ITWORX, Microsoft Gold Certified Partner, helped Egypt Post to transform its existing manual financial tracking operating system into an automated system that records the daily financial activities of each postal office and updates the opening balance of the following day. ITWORX developed Egypt Post Financial System to boost the performance and security of one of the most vital and spread financial institutions in Egypt; enabling effective decision making based on analytical reporting.


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  • Egypt Post
    ITWORX Delivers Egypt Post the Value Added Capabilities of Bank Faisal Islamic Portfolio Management Services

    A part of the e-government initiative, Egypt Post needed to leverage its huge presence in Egyptian cities, suburbs, and villages to include Bank Faisal Portfolio Management Services into its system in order to provide citizens with comprehensive investment opportunities. ITWORX, Microsoft Gold Certified Partner, was the developer of Egypt Post Financial System. It was further engaged integrate that system with Bank Faisal Banking System to incorporate Islamic Portfolio Management Services to citizens through a secure back-end that enables administrators to manage customers, accounts, and transactions information.


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  • UTC
    ITWORX Custom-Develops UTC General Procurement Applications and Data Warehouse

    In an attempt to save cost, consolidate supplier data, and increase the visibility of various divisional and departmental operations, UTC turned to ITWORX to design and implement an enterprise data warehouse to analyze and report on multi-terabytes of procurement data. ITWORX used its expertise in Microsoft and Business Objects technologies to custom develop a set of procurement applications and tools that consolidate, clean, and aggregate supplier data across various company divisions as well as streamline supplier-related processes; enabling activity monitoring and overall supplier visibility.


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  • DED Dubai
    An e-transformation in citizen satisfaction for Dubai’s Department of Economic Development

    The Department of Economic Development (DED) in Dubai commissioned ITWORX to effect a dramatic transformation in the delivery of services. ITWORX implemented an online Appointment Management System and a Customer Relationship Management (CRM) solution, in addition to enhancements to the existing portal which make the user experience more interactive. The result is faster access to services for all users, as well as improved information sharing leading to greater efficiency and employee satisfaction within DED.


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  • Agribusiness
    ITWORX Grows a Custom Platform to Help a World Leading Agribusiness Company Harvest Better Agricultural Solutions

    With more than 4 years of relationship, ITWORX has become a seamless development arm for the world’s leading agribusiness company. ITWORX has been involved in custom-development, customization, and integration of multiple systems such as the company’s chemical system and the biology and formulation systems. ITWORX has also been supporting the company’s field information systems including inventory, ordering, and residue systems. The results? Improved application performance and quality, as well as optimized software development lifecycle through a successful offshore development model.


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