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ITWORX Helps Bakcell Make a Smooth Transformation to their Business Support Systems (BSS)

Bakcell recently replaced their old Business Support Systems (BSS) with new Huawei Systems. They needed to adopt an End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System (Huawei NGBSS).

Bakcell sought to partner with a highly professional and experienced arm in the Telecoms industry to perform this testing and lead the handover to different business departments. Consequently, ITWORX was selected to lead this smooth transition. We delivered a superior testing service and got the business users involved and familiarized with the new systems through UAT activities, which meets—and exceeds—Bakcell expectations.

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Bakcell recently replaced their old Business Support Systems (BSS) with new Huawei Systems. They needed to adopt an End-to-End User Acceptance Testing (UAT) of Customer Care and Billing System (Huawei NGBSS).Bakcell sought to partner with a highly professional and experienced arm in the Telecoms industry to perform this testing and lead the handover to different business departments. Consequently, ITWORX was selected to lead this smooth transition. We delivered a superior testing service and got the business users involved and familiarized with the new systems through UAT activities, which meets—and exceeds—Bakcell expectations.

When Zain-Iraq recently replaced their Business Support Systems (BSS) with new Huawei solutions, they needed complete end-to-end User Acceptance Testing (UAT) of the customer care and billing system (Huawei NGBSS). Some work had already been done, and time was now of the essence. The Ericsson project team therefore, looked for a highly professional partner, experienced in the Telecoms industry, to perform the testing, and to lead the handover to various business departments. ITWORX was selected. We not only achieved the timeline, we also delivered a smooth transition and a superior testing service – one that got business users involved and familiarized with the new systems. The result fully met – and even exceeded – Ericsson and Zain-Iraq’s expectations.

Ooredoo Group Intranet, buzz, developed in partnership with ITWORX has been selected by Nielsen Norman Group judging committee as one of the year’s 10 Best Intranets in the world in 2014 Annual Nielsen Norman Intranet Design Award. This is great recognition for both Ooredoo and ITWORX, with the Ooredoo Group Intranet being the only portal from the Middle East and Asia to make it into Neilson Norman World top ten, selected from dozens of entries, worldwide. Nielsen Norman Group is a leading research firm that has been conducting groundbreaking research, evaluating interfaces of all shapes and sizes, and guiding critical design decisions to improve the bottom line. ITWORX was assigned by Ooredoo Group to partner on the User Experience. This included usability research, usability tests, visual & interactive designs, user interface development and software development.

When the UAE second telecommunications operator, du, decided to roll out a 055 number booking campaign across the Emirates, ITWORX, Egypt's largest professional software services firm, was asked to develop its web registration and booking system. The results? Instant market penetration and a highly impressed user base of half a million future customers. For du NBA innovation and unmatched customer satisfaction, ITWORX was awarded the 2007 Worldwide Microsoft Custom Development Solutions Partner of the Year, Web Development.

Developing the daily sales report was a tedious and consuming task for Vodafone Egypt team. Sales reports were not 100% accurate and provided little analytical capabilities. Vodafone Egypt needed a business intelligence solution that would automate reports generation to better utilize resources and provide richer analytical capabilities. Within a tight deadline, ITWORX implemented Vodafone Sales Scorecard, a web-based application that extracts data from the Point of Sale (POS) data warehouse overnight and integrates it within several daily and monthly analytical reports.

A new subsidiary of Vodafone, Vodafone Egypt needed to revamp its old website in order to conform to Vodafone global branding guidelines and rules. ITWorx launched a full transformation of their website with redesigning and re-architecting of user experience scenarios. Leveraging the existing technological infrastructure, ITWorx implemented Vodafone Egypt website with new look and feel, features, and communication channels to enrich the new website contents. The results? Better user experience, increased website hits, improved global ranking, and more revenue.

du needed a flexible and reliant partner to create a scalable SOA infrastructure that integrates front-end with the company’s backend infrastructure. ITWorx designed and developed the integration layer that acts as a mediator that binds the back-end systems, databases, and platforms (such as TIBCO) with the business applications, exchanged events, and customer facing Web portals and portlets. The results? A scalable infrastructure that enhanced du organizational flexibility and created agility in du capability to offer new services to consumers with reduced development time and cost.

Competing against time, du needed a consumer self-care portal that would help it beat other players in the market. ITWorx used its extensive knowledge in BEA and TIBCO technologies to develop a completely secured, bilingual consumer self-care portal that offers customers with account management capabilities for a variety of e-services. The results? du gained a competitive advantage in the UAE marketplace with a professional, easy-to-use self-service portal. With the ability to continuously add and integrate new services to the portal, du self-care portal increasingly attracts nationwide consumers.

Vodafone Egypt needed a partner with thorough understanding of the Vodafone live! application and system infrastructure in order to provide timely technical support. ITWORX provided round-the-clock technical support for Vodafone Egypt application support team. Using an incident tracking tool, ITWORX solution tracks and categorizes submitted problems. With multi-tier support levels and stable services, Vodafone live! customers enjoyed their experience as they knew that any malfunction is addressed to perfection. With customer satisfaction and buy-in, Vodafone Egypt profits are soaring.

To keep pace with the global Vodafone live! initiative, Vodafone Egypt needed to establish its own Arabized offering to provide users with the same innovative services on their handsets while meeting the global Vodafone live! guidelines. ITWorx successfully customized and deployed Vodafone live!, an integrated package of services including mail, calendar, instant messaging, multimedia downloads, multimedia messaging, worldwide news access, search capabilities and customizations for all major mobile handsets. In this massive project ITWorx leveraged its expertise in Vignette, Bea, and Oracle technologies.