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Few sectors move as fast as Telco, and few offer as much potential. For operators, partnering with ITWORX to be ahead of this curve is critical to competing and succeeding.

For you, we can create new streams of revenue and protect those you already have. We can help you innovate to compete. We can improve your customer experiences, satisfaction and loyalty. And we can do all these in ways that are specific to your sector, and focused on your bottom line.

 

Our Telco Partners

Protect your revenue

Protect your revenue

ITWORX are experts in the following:
• Cutting the costs of acquiring, serving and retaining Telco customers
• Increasing ARPU
• Extending customer lifetimes

For example, we can help with two major service assurance areas you face, through our ITWORX Order Verification solution:
• Orders fallout. Across the sector, this ranges from 10% to 35%, and typically results in revenue loss and spiraling support costs.
• Subscription fraud – estimated as trimming 2.09% from an operator’s revenue.

Our products can help you identify, analyse, report and manage where and why both these happen.

Help you grow new B2B markets

Help you grow new B2B markets

Our cloud-based services help you generate business, for example, SMEs looking to open online shops.
Our approach matches other groundbreaking user experiences. It makes software applications transparent for user and operator. No longer do you depend on software service/support. Instead, you become a provider of smart cloud application devices.

The end result: small enterprises, street shops and individual service providers are empowered to promote their business and grow.

Enable you to monetise data

Enable you to monetise data

The mobile phone is now the hub of insight into consumer behavior.

As a mobile provider, you have a veritable gold mine of data that’s uniquely yours—whether in the form of transactions, enquiries, text messages, tweets, GPS locations or live video feeds.

All this is a major business asset, and we can help you benefit from its economic and market value.
We offer data monetisation solutions such as ITWORX Revenue Booster, based on Microsoft Cognitive Services and Microsoft Azure.

Successfully Meeting a Tight Deadline: Delivering Full End-to-End Testing for Zain-Iraq’s New Business Support Systems

When Zain-Iraq recently replaced their Business Support Systems (BSS) with new Huawei solutions, they needed complete end-to-end User Acceptance Testing (UAT) of the customer care and billing system (Huawei NGBSS).
Some work had already been done, and time was now of the essence. The Ericsson project team therefore, looked for a highly professional partner, experienced in the Telecoms industry, to perform the testing, and to lead the handover to various business departments.
ITWORX was selected. We not only achieved the timeline, we also delivered a smooth transition and a superior testing service – one that got business users involved and familiarized with the new systems. The result fully met – and even exceeded – Ericsson and Zain-Iraq’s expectations.

Explore in Depth

We can help you become better at serving customers

ITWORX solutions, such as uCare, deliver superb performance management capabilities. With it, you can monitor and improve service quality.

We can also enhance the way your employees serve your customers, through engagement products. Our Intranet solutions —such as ITWORX HUB—help them share knowledge, find resources, communicate and collaborate and much more.

Finally, our innovative customer experience products help position you at the forefront; for example, take a look at ITWORX Video Bill…

 

 

Solutions ITWORX provides for Telco

ITWORX HUB

ITWORX HUB Productivity solution is a simple, fully customizable, easy to manage Digital Workplace solution…

uCare

ITWORX solutions such as uCare will help the organization to become more customer centric, by…

Video Bill

Want to offer your customers innovation? With ITWORX Video Bill, a responsive, personalized and well-designed…

Revenue Booster

Know the most relevant products/services for each individual customer, personalize marketing and sales efforts, Cross…