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ITWORX Provides Premium Microsoft Support Services in Egypt and MEA

24.7 %

Increase in Customer Satisfaction Rate

Since January 2004, ITWorx has been the MEA industry leading technical support provider to developers on Microsoft platforms and technologies. The outstanding service quality has led Microsoft to entrust ITWorx with more vital global and local support services for consumers and partners through the Developer Support Center (DSC). ITWorx managed to deliver high value, cost effective, fast, and reliable technical, presales assistance, and development support. The results? Impressive customer satisfaction rates; growing from 58.3% in 2006 to 83% in the first quarter of 2007, as per Microsoft satisfaction surveys.

Explore in Depth

Nokia headquarters By Sektori (Own work) [CC BY-SA 3.0], via Wikimedia Commons

Microsoft France needed a localized version of Microsoft Learning Network Manager (LNM) that qualifies them to win a bid against a worldwide leading provider of open-source software. The solution delivered by ITWorx was an upgraded French LNM that gives end-users a new set of features tailored to the French education process. The introduced features were “Roaming Profile”, “Lab Printer Management” and “Teachers Access to Lab Managers”. The results? Not only a rich and feature-loaded localized version, but also a globalized LNM that works for different languages and cultures worldwide.

As a trusted ISV for Microsoft Corporation and Microsoft EMEA, ITWorx has been chosen by Microsoft as a development partner for Microsoft Learning Gateway (MLG). ITWorx history with MLG goes back to updating MLG 2003 and developing MLG 2005, and culminates in contributing in the development of the new generation of MLG; the MLG Refresh 2007 for MOSS (Microsoft Office SharePoint Server) 2007.

Since January 2004, ITWorx has been the MEA industry leading technical support provider to developers on Microsoft platforms and technologies. The outstanding service quality has led Microsoft to entrust ITWorx with more vital global and local support services for consumers and partners through the Developer Support Center (DSC). ITWorx managed to deliver high value, cost effective, fast, and reliable technical, presales assistance, and development support. The results? Impressive customer satisfaction rates; growing from 58.3% in 2006 to 83% in the first quarter of 2007, as per Microsoft satisfaction surveys.