|
|
|
|
|
|
Home > Solutions > Citizen Service Platform
|
|
 |
ITWorx Citizen1st |
|
ITWorx Citizen1st is a multilingual, scalable, and robust platform that accelerates the e-transformation of local, regional, and national governments in the EMEA region through creating less costly, automated, optimized, mobile, and secure operations and processes that better serve citizens. Putting people at the heart of the e-government transformation, the platform helps create efficient government intranet portals that increase the productivity of civil servants and empowers citizens with multi-channel e-services leading to superior customer service. |
|
|
Based on Microsoft Citizen Services Platform (CSP), ITWorx Citizen1st offers a range of ready-made and customizable public sector solution areas that adapt to the specific IT and budget needs of governments of different sizes such as case management, advanced documents and records management, business process management, and performance management; in addition to citizen-centric e-services such as e-permits, e-licensing, e-taxation, and e-payment, multi-channel support, and a CRM-based appointment system. Citizen1st comes with Arabic support to satisfy the pressing e-government transformation visions of the Arabic-speaking countries in the MEA region, and is empowered with a plethora of state-of-the-art geo-enabled services. |
|
Features... |
|
|
|
Why ITWorx citizen1st |
|
First with Unrivaled Expertise
Our government software development team boasts unprecedented knowledge of public sector-specific business needs and challenges, backed up by years of experience in successful government software deliveries for repeat customers. |
|
|
|
|
|
|
First in Speed and Flexibility
At the core of Citizen1st, customization is elevated to another level with a faster requirements gathering cycle plus intelligent cost savings through a modular design, ready-made components, and K2’s business process management solutions. |
|
|
|
|
|
|
First to Focus on Government Niches
Citizen1st addresses the specific IT and budget needs plus the unique challenges of different-sized governments, leveraging their existing investments in Microsoft technology infrastructure to push e-government transformation forward. |
|
|
|
|
|
|
First with Cost Contained Service Delivery
Our portfolio of world class citizen-centric e-services is designed to factor in budget constraints and cost containment initiatives, empowering governments with even more cost-effective services. |
|
|
|
|
|
|
Jeddah City e-Transforms Service Delivery to Better Enable Citizens and Civil Servants |
|
|
|
ITWorx custom-developed the Correspondence Tracking System (CTS), a web-based workflow management system for tracking external citizen initiated as well as internal municipality transactions, and integrated the system with its Microsoft CSP (Citizen Service Platform) and e-services. |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Learning Management System (LMS) | Software Professional Services | Offshore Outsourcing | Custom Application Development |
E-Learning Software | Sharepoint Learning Platform | SCORM Authoring | Content Authoring Tool | Business Performance Management Solutions | Microsoft Education Solution | Government Case & Records Management | Education Content Authoring | Public Sector
Software |
E-Government Transformation | Citizen Portal Development |
|
| |
|
|
| |
|
|
| |
|
|
|