Citizen-Centric Information and Service Delivery Platform

Citizen Self-Service Portal
A citizen-friendly portal giving citizens, residents, visitors, and businesses access to a range of government e-services, such as e-employment, e-permits (e.g. building permits), e-license (e.g. health and safety), and tax services; and providing an effective way to strengthen citizen communication.

Online Services
Enabling governments to create smart new ways of doing business, and deliver superior customer service through world-class e-services that are easily accessed and delivered via various channels.

Geo-Enabled Services
Empowering citizens with advanced Geo-Portal Services and Location-Based Services through the web and mobile devices. Citizens can browse maps, look at visual representations of regional and/or local data maps and zoom-in on clickable “hot” areas.

Appointment System
Leveraging Microsoft Dynamics CRM robust platform, Citizen1^st appointment system allows citizens to schedule, cancel, or check-in appointments online. Government officials can view all appointments and free time slots on their task list, with ability to reschedule and/or shift appointments.

Multi-Channel Service Delivery
Enriching government e-services with a multitude of delivery platforms, citizens are able to initiate and track service cases through the citizen portal, web chat, SMS, call centres, and kiosks.

Government Workplace Modernization

Government Internal Portal
The government internal portal enables smarter internal communications and enhances collaboration. Information is easily shared across departments, improving communication between agency, field staff, the public, and businesses. Staff can securely create, retrieve, and update data across multiple systems.

Business Process Management
Closing the gap among citizens, civil servants and governments and improving visibility into processes, Citizen1^st automatically organises, stores, and tracks service requests and cases within the government internal portal.

Electronic Document and Record Management
Delivering a centralised, cost-effective location for citizen records, building on document management capabilities such as document capturing and transformation of business-related data.

Geo-Enabled Services
Civil servants benefit from the geo-enabled Building Permit that enables surveying and spatial data submission, tracking, and visual monitoring and reporting of urban development progress, as well as field observation.

Business Intelligence
Citizen1^st offers rich performance analysis and evaluation, and provides consolidated and detailed views of multi-source KPIs using customized scorecards, dashboards, statistical charts, as well as providing ad-hoc analytical and reporting tools.

Business Rules Engine
A sophisticated, Arabic/English, Business Rules Engine application that enables government officials to rapidly create, categorize, calculate, and update business rules of any e-service.

Inter-agency Information Exchange and Integration
Simplified, streamlined and secure integration and interoperability across different systems and applications across the government, to ensure efficient and timely service delivery.