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CRM
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Looking to build higher levels of customer retention and drive sales?
Automate your day-to-day business activities and engage your customers with ITWorx CRM services.
Today it is no longer enough to communicate through one way messages to your stakeholders, whether customers, partners, suppliers or employees; you must engage with them in an ongoing ‘two-way’ dialogue. As such, CRM systems have become critical in helping Sales, Marketing, Customer Service, Field Service Management, and even Finance and Human Resources, to perform their jobs effectively and nurture these relationships that grow business.
ITWorx has engaged in successful CRM implementations that span various industries from government to financial services. Built on Microsoft Dynamics CRM (and xRM), all ITWorx ready-made and custom-built solutions integrate smoothly with existing applications, offer a variety of features and functionalities, and have translated for our customers into better customer service, increased efficiency, and enhanced collaboration.
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BENEFITS |
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Derive Actionable Business Intelligence
Create a 360-degree view of stakeholder relationships
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Reduce Manual Tasks and Common Workflows
Automate common business processes
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Deliver a Consistent Customer Experience
Streamline customer interactions
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Respond to Cases Quickly and Precisely
Flexibly manage cases across channels
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Make Better Business and Strategy Decisions
Measure and report on key metrics
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Shorten the Adoption Cycle
Save time and effort using easy-to-use features and familiar user interface (Web and Outlook)
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Accelerate RoI in Face of Evolving Business Challenges
Reduce costs through a customizable, adaptable and scalable platform
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FEATURES |
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- Dialog-based Workflows and Request Management (e-Services and Employee Self Services)
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- On-demand, on-premise, or hybrid deployments
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- SharePoint Integration (Document Management)
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- Native Outlook Integration
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ITWORX SERVICES |
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- Customizing out-of-the-box modules and extending CRM with new modules
- Building e-services and call centers over CRM
- Creating custom reports and defining KPIs and goal metrics
- Upgrading CRM from earlier versions
- Migrating from existing CRM systems (e.g. Siebel and Oracle CRM)to Microsoft Dynamics CRM
- Integrating with existing systems such as, but not limited to, different HR and financial systems, portals, and Intranets
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Citizen Appointment Management (CAM)
Embracing Dynamics xRM, ITWorx has developed ITWorx CAM to help citizens reserve, modify, cancel, and re-schedule online appointments for requesting a certain service. |
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Correspondence Tracking System (CTS)
ITWorx CTS is an integrated, ready-made solution for correspondence management that captures, retains, manages and searches for all types of electronic and non-electronic, internal and external correspondences received and sent by an organization, and includes tracking and monitoring features. |
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Citizen Knowledgebase System
ITWorx citizen knowledgebase system, based on Dynamics xRM, enables government officials to store, manage, collaborate, search, retrieve, and share documents and articles that can resolve citizen issues. The knowledgebase is accessible from an external portal minimizing time and effort required to resolve citizen cases. |
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Untitled 2
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