ITWORX TELCO SERVICES

Multi-channel Self-Service Portals

Self-care portals have become a primary vehicle for providing messaging, email, calendar, news access, and downloading services to consumers via mobiles and handheld devices. ITWorx multi-channel self-service portals provide operators with various service-delivery channels such as Web, Mobile, and SMS portals in addition to IVR, ITPTV, and USSD. While integrating back-end systems with e-billing and e-payment gateways, ITWorx delivers multilingual portals with account management services where consumers can easily access online services and e-shop for their preferred products and services. Mobile operators can leverage targeted advertizing campaigns, manage subscriptions and loyalty points, and monitor service usage and consumption patterns to measure and improve online offerings. 

Credit Risk Management

Mobile operators strive to reduce their bad debt through adopting sophisticated risk management processes and implementing software solutions that uncover negative consumer patterns and probable profitability threats. With such a growing need to control bad debt sources, ITWorx offers customized web and workflow solutions that monitor consumer behavior to identify non-paying customers, track service over-usage, and detect offenders, as well as recognize high-value subscribers for rewarding purposes. ITWorx credit risk management services include collection management, high-usage alerts, and repeated offender detection, in addition to others. With pre-defined sets of KPIs and complex matrices, ITWorx delivers intelligent dashboard reporting that enables risk managers to take early-on, corrective actions to control risky behaviors and reduce potential revenue leakage.  

Application Maintenance and Support

Annual growth rate in the telecommunications industry has fueled competition among key players struggling to maintain or increase their customer loyalty and share-of-wallet. Attracting subscribers and increasing customer base, requires stable and secure applications with minimal or no downtime. ITWorx offers its application availability assurance service to guarantee maximum availability and stable performance to its customers. ITWorx response and support model has helped leading operators to boost customer satisfaction and acquisition.  

Enterprise Application Development and Integration

Telco operators gain competitive advantage by adopting clear IT strategies. In building internal systems and business applications or connecting disparate applications, Telco operators seek a software development partner capable of building enterprise applications and integrating a multitude of technologies. Aligning with Telco operators business objectives, ITWorx deploys its expertise in delivering customized applications using latest technologies such as Microsoft, Oracle, BEA WebLogic Portal and WebLogic Application Server, Vignette Portal, IBM WebSphere Application Server, Java J2EE, and TIBCO.