ITWorx Education™ Services

By working cooperatively with Microsoft, ITWorx is complementing and supporting Microsoft Education Solutions by offering a wide pool of offerings that spans consulting, development, customization, localization, deployment, training, and technical support services. Being an end-to-end service offering, ITWorx education services together present a one stop shop to authorities, counties, and academic institutions globally. ITWorx applies its extensive expertise in the development of customer-centric software to the Microsoft Education suite to deliver solutions that perfectly fit the needs of students, teachers, parents, and school administrators.

• Consultancy
  Creating the perfect fit between IT solutions and customers’ business requirements starts by sound consulting that our subject matter experts offer. Evaluating a learning institution’s requirements, deciding Key Performance Indicators (KPIs), planning architecture, and designing education systems and environments, present a closed-loop service that ITWorx offers to education customers to ensure that what they get is what satisfies their needs and meets their challenges.

• Development
  According to the needs of each education institution, ITWorx custom-develops webparts and modules with the purpose of offering end-users tailored functionality and maximum flexibility. In addition ITWorx helps learning institutions leverage their investment in other information systems, customizing MS Learning Gateway to integrate with other School Information Systems and/or Learning Management Systems. ITWorx also helps achieve consistency with an institution’s look & feel.

• Localization
  ITWorx has a track record of localizing several learning solutions. Including, but not limited to, language settings, ITWorx localizes the entire solution (framework, portal, application, etc.) to present a version that is particular to the needs of a specific country/region.

• Deployment
  Deployment service at ITWorx is structured to ease the complexities and challenges of deploying MS Learning Gateway. Using solution designs that comply with Microsoft Windows Server System Reference Architecture (WSSRA) standards, enables best practice-based design of an IT infrastructure. Standardization is thus driven across the platform by applying sound architectural principles around security, manageability and other factors to ensure a consistent approach to the definition of IT services.
  
  ITWorx infrastructure team then deploys the framework using standardized design documents, which guarantees first pass deployment. Automating a great portion of deployment steps also eliminates human errors and the need for testing and rework.

• Training
  ITWorx provides two types of training; Technical Training and End-User Training. Technical Trainings walk attendees through the MS Learning Gateway framework and infrastructure, as well as provide them with the needed skill set to implement, deploy and build on the solution. Hands-on training labs are a key success factor to these admin trainings. On the other hand, End-user Training orient teachers with the MS Learning Gateway; arming them with the skills and knowledge needed to smoothly use it.

• Technical Support
  Our technical support experts are empowered with the necessary knowledge and training to troubleshoot technical issues and provide support to all customers. Technical experts are trained to provide this support remotely, however support is still provided onsite when needed.